In one case, implementing Krisp helped increase sales conversions by 16 percent and reduced AHT by 10 percent. Ibex has piloted Krisp in select accounts and the impact has been dramatic. At ibex, we firmly believe that combining the best technology with an award-winning employee experience and agent-first culture enables us to deliver the best CX for our clients at every customer interaction.” “We are excited to partner with Krisp to bring even greater value and service to our clients. “AI technology is changing the CX industry and empowering a better agent and customer experience,” said Jim Ferrato, Chief Information Officer at ibex.
WASHINGTON, Ma(GLOBE NEWSWIRE) - ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and customer engagement technology solutions, today announced it has partnered with Krisp to leverage Krisp’s cutting-edge AI-powered noise cancellation software for its onsite and remote agents to deliver a better customer experience.Īs part of ibex’s award-winning Wave X platform, Krisp’s AI software will reduce distracting background noise, which increases customer satisfaction (CSAT), decreases average handle time (AHT) and improves agent retention.
